FOR IMMEDIATE RELEASE

Press Release, January 22, 2015
Auto-SERVICE for all BionX systems
BBI2 promotion video launched


AURORA, ON, Canada – In August 2014 Auto-SERVICE was introduced as the tool within BBI2 that enables 
automated service processing in real time right at the dealer level. In March 2015 it will be enhanced with 
new features.

With Auto DIAGNOSTIC, REPAIR and WARRANTY for BionX batteries, the amount of batteries that used to be 
picked up at the dealer could be reduced by more than 95% as all relevant information is available online 
via BBI2 with self-diagnosis . 

Now Auto-SERVICE will be available for BionX consoles and motors as well, so that all BionX system 
components are enabled for real time diagnosis and automated RMA processing. One of the main new 
features is the intuitive online service form within BBI2 that guides the dealer through the service steps. 
Besides the option to upload photos and other relevant sales documents from the PC, the dealer can also 
initiate a special upload app right on his or her smartphone via the use of a QR-Code in BBI2. Thereby all 
relevant information is made available to the Service Center and the service processing is even faster and 
more efficient than before. 
On top of the enhanced Auto-SERVICE features, BBI2 now also provides newsletters and videos, explaining 
all possible uses of the software as well as providing detailed technical assistance. 

At this year’s Swiss INFOTECH event, the new features of the BBI2 software were presented to the dealers. 
The event was chosen to premiere the new BBI2 promotion video that showcases the core elements of the 
„Zero Part Return Philosophy“. The video is available in three languages (German, English and French) and 
can be viewed on the BionX YouTube channel via this link https://www.youtube.com/watch?x-yt-
ts=1421828030&x-yt-cl=84411374&v=4KQCf0-zYK8. It is also available on the BionX website 
http://ridebionx.com/media/video/.



About BionX

Headquartered in Aurora, Ontario, Canada, BionX International develops and produces electric propulsion 
systems for intelligent, sustainable mobility. BionX stands for technological know-how, forward-looking 
technologies as well as reliable products and service. BionX propulsion systems are the perfect solution for 
the global increasing demand for clean and efficient mobility. Among the international OEM partners for 
customized solutions powered by BionX™, are renowned manufacturers from the bicycle industry as well as 
the automotive industries, such as Trek, Diamant/Villiger, BMW, SMART, Wheeler and Norco.

To learn more about BionX products and service, please visit www.ridebionx.com or use the press contacts 
below. 

Press contact DACH/BNLX:		Press Contact Europe:		Press Contact North America:

inMotion mar.com			Christian Winands		Paul Gingl
Alban Manz / Uwe Weissflog		BionX GmbH			BionX Intertnational
+49 711 351 640 93 / -91		Johann-Karg-Str. 44		455 Magna Drive
alban.manz@inmotionmar.com /		85540 Haar / Germany		Aurora, ON CANADA
info@inmotionmar.com			press.eu@ridebionx.com		press.na@ridebionx.com